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Returns & Exchanges

  • You can return your purchase item at least 2x24 hours since receive your product.
  • Return and Exchange are only acceptable if the mistakes were made by TuttiTutto party (defect product and or the order doesn’t match with the product ordered).
  • Customers should return products in appropriate condition (hang tag still attached, unused, and secure wrapped) any suspicious damage will be charged to customers.
  • Customers should show the invoice.
  • The cost of shipment during this process are subjected to customers.
  • The Online Shopping product can only be exchanged by the same product, if the product is not available or out of stock, we will help you to change your product with a shopping voucher as the value of the product.
  • The shopping voucher will be sent to you at least 7x24 hours during working days and hours (Monday - Friday, 9 AM to PM and Saturday, 9 AM to 12 AM) through email by an admin of Tuttitutto website.
  • All goods promos / discounts can not be exchanged or returned.